Change Your Chocolate®

Preferred Customer: FAQs & Info


What is a Preferred Customer?

Preferred Customers are simply customers who decide to have a product of their choice billed and shipped automatically to them every four weeks.  That shipment is referred to as an "Auto-Shipment". We recommend an auto-ship to get the full range of benefits from our prouducts.

When a customer signs up for an Auto-Shipment they are considered a "Preferred Customer" and are eligible to receive discounts, promotions, and an additional free of box of product on every third consecutive auto-shipment order for up to 12 months. 

If you would like to take part in our Preferred Customer program, simply select Preferred Customer pricing and agree to the Terms and Conditions upon checkout.

How do I change or cancel my auto-ship?

To change or cancel your auto-ship, simply call into our customer service center at 1-775-971-9903 before your order is set to run and we will be happy to handle your request. 

Do I have to be a Preferred Customer to buy?

We also offer a Retail Price for those who would rather not take part in our Preferred Customer program. Choosing this option will not sign you up for an auto-ship.

Can I switch from a Retail to a Preferred Customer?

Absolutely. At any time simply call into our customer service center at 1-775-971-9903 and we will switch your account for you.

I have a coupon code, how do I use it?

To use a coupon code just enter your code into the *DISCOUNT CODES* box near the bottom of the shopping cart page. If the code applies to your order, the subtotal will readjust immediately.



Did You Know?

  • Chocolate was first developed by Aztecs and other ancient Mesoamerican cultures. These peoples ground raw cacao beans, mixed them with chilies and other spices, and blended them in a frothy drink called xocolatl, which they believed gave them extraordinary strength, power and stamina.
  • The word “chocolate” is probably derived from the Aztecan words xoco and atl, which means “bitter water.”
  • Cacao beans were highly esteemed in these cultures. In fact, they were so valuable that they were often used as currency in trading.
  • About 300-600 seeds (ten pounds) are required to produce about two pounds of cocoa paste.
  • Cacao contains at least 45 distinct nutrients and health-promoting compounds.